Privacy Policy

Adaptive IT Inc. — Privacy Policy
Last Updated: November 4, 2026

1. Introduction

Adaptive IT Inc. (“Adaptive IT,” “AIT,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our customers, employees of our customers, business partners, and website visitors.

As a Managed IT Services Provider (MSP) and Managed Security Services Provider (MSSP), Adaptive IT provides technology support, systems administration, cybersecurity, cloud services, data backup, business continuity, and related professional services. In performing these services, we may have access to business information, personal information, network activity, and other confidential data.

This Privacy Policy explains how we collect, access, use, store, disclose, retain, and protect information in connection with our business operations and services.

This policy applies to:

Visitors to our website, https://getadaptiveit.com.
Prospective, current, and former customers.
Authorized users of our support portals and business systems.
Individuals who communicate with us by email, telephone, SMS, or other channels.
Information processed or accessed while providing contracted IT and cybersecurity services.
Business partners, vendors, and other professional contacts.

Customer-specific agreements, including Master Services Agreements (MSAs), Statements of Work (SOWs), Data Processing Addenda (DPAs), and other applicable written agreements, may establish additional or more specific privacy and security obligations.

2. Information We Collect and Access

The nature of the information Adaptive IT collects or accesses depends on the relationship and the services provided.

2.1 Business and Contact Information

We may collect names, company names, job titles, business addresses, telephone numbers, email addresses, and other contact information provided when individuals request information, establish a business relationship, or communicate with us.

2.2 Customer Account and Billing Information

We may maintain customer account details, service agreements, billing contacts, invoices, payment records, licensing information, and transaction histories needed to administer our business relationships.

Payment information may be processed through third-party payment service providers. The information retained by Adaptive IT depends on the payment method and service provider.

2.3 Technical and System Information

When providing managed IT and cybersecurity services, Adaptive IT may collect, access, or process technical information, including:

Device names, identifiers, specifications, and operating system information.
IP addresses, network configurations, and connectivity information.
Software inventories, license information, and patch status.
System performance, availability, and health information.
Security events, malware detections, vulnerabilities, and system alerts.
User account identifiers, authentication events, and access-related logs.
Backup status, storage usage, and recovery information.
Diagnostic information required for troubleshooting and technical support.

This information is generally used to administer, maintain, troubleshoot, monitor, and secure customer systems.

2.4 Customer Content and Confidential Information

During authorized support or administration activities, Adaptive IT personnel may encounter or access information contained in customer systems, including business documents, email messages, database records, files, and other confidential or personal information.

Such access may occur during troubleshooting, system administration, data migration, cybersecurity investigations, backup recovery, or other authorized services.

Adaptive IT does not require routine access to the contents of all customer files or communications merely because it manages the systems on which they reside.

2.5 Support and Communication Records

We may maintain records of service requests and support interactions, including help desk tickets, emails, technical notes, diagnostic logs, screenshots, attachments, and communications necessary to document services provided.

Telephone calls and other communications may be recorded or transcribed where disclosed and permitted by applicable law.

2.6 Website and Usage Information

When individuals visit our website or use our online services, we may collect certain information automatically, such as IP addresses, browser types, device information, pages visited, referral sources, and other website usage information through server logs, cookies, or similar technologies.

3. How We Use Information

Adaptive IT uses information for legitimate business and service-delivery purposes, including:

Responding to inquiries and communicating with customers.
Providing contracted IT support, consulting, and technology services.
Monitoring, maintaining, and troubleshooting customer systems.
Detecting, investigating, and responding to cybersecurity threats.
Managing user accounts, licensing, and technology assets.
Performing authorized backups, migrations, and disaster recovery activities.
Managing customer accounts, billing, contracts, and support tickets.
Improving service quality and operational efficiency.
Meeting legal, regulatory, contractual, and compliance obligations.
Protecting the security and integrity of our systems and the systems we manage.
Communicating service updates, security advisories, and relevant information about our services.

We limit the use of customer information to purposes authorized by our contractual relationships, reasonably necessary to perform services, or otherwise permitted or required by applicable law.

4. Customer Ownership and Control of Information

Adaptive IT recognizes that customer business information, documents, communications, and other customer-controlled data remain under the ownership or control of the respective customer or other lawful rights holder.

Adaptive IT’s authorized access to customer systems does not transfer ownership of customer information to Adaptive IT.

Depending on the nature of the information and applicable privacy laws, Adaptive IT may act as a service provider or data processor on behalf of a customer that determines the purposes and means of processing. In these circumstances:

Customer information is processed for authorized service-related purposes.
Access is limited according to operational requirements, contractual obligations, and applicable controls.
Customer information is not used for unrelated marketing or independent commercial purposes.
We assist customers with privacy and data-related requests as required by applicable agreements or law.
Data return, retention, and deletion following termination of services are governed by applicable agreements and legal requirements.

Customers remain responsible for determining their own legal obligations regarding data collection, employee notices, privacy rights, and permitted uses of information within their organizations.

5. Remote Access, Monitoring, and Cybersecurity Services

Adaptive IT utilizes remote management, monitoring, cybersecurity, and administrative technologies to deliver services to customer environments.

Depending on the services purchased, these technologies may provide visibility into device health, installed software, system configuration, network connectivity, security activity, user account events, and other diagnostic information.

Authorized remote support activities may also provide access to files, applications, system settings, or user sessions when required to perform technical work.

Adaptive IT uses these capabilities for authorized business purposes, such as:

Proactive system maintenance and troubleshooting.
Security threat detection, investigation, and response.
Software deployment and patch management.
System administration and configuration changes.
Backup, recovery, and business continuity support.
Technical assistance requested by authorized customer representatives.

Monitoring and remote access activities are subject to applicable service agreements, authorization, access controls, and operational requirements.

6. Information Sharing and Third-Party Service Providers

Adaptive IT does not sell or rent personal information to data brokers or third parties for their independent marketing purposes.

To deliver our services, we may disclose or make information accessible to trusted third-party providers, as reasonably necessary. These providers may include:

Cloud hosting and productivity platform providers.
Remote monitoring and management technology vendors.
Endpoint protection, security monitoring, and threat detection providers.
Data backup and disaster recovery providers.
Help desk, ticketing, documentation, and customer management systems.
Telecommunications, email, and messaging providers.
Payment processing, billing, and accounting service providers.
Professional advisers, contractors, and authorized service partners.

Third parties may process information on our behalf in accordance with their service functions, applicable contractual terms, and legal obligations.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, enforce agreements, protect rights and safety, or support a legitimate corporate transaction, subject to applicable safeguards.

7. Information Security

Adaptive IT maintains administrative, technical, and organizational security measures designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the systems and services involved, these measures may include:

Access controls and role-based permissions.
Multi-factor authentication.
Encryption of information in transit and at rest, where appropriate.
Endpoint protection and threat monitoring.
Security logging, vulnerability management, and patch management.
Backup and recovery safeguards.
Personnel access restrictions and confidentiality requirements.
Security awareness training and documented operating procedures.
Evaluation of relevant security risks associated with service providers.

Security measures are selected and maintained based on the nature of the information, relevant risks, and contractual or legal requirements.

Although we take reasonable precautions to protect information, no network, technology platform, or method of data transmission can be guaranteed to be completely secure.

8. Security Incidents and Data Breaches

Adaptive IT maintains procedures for identifying, investigating, escalating, and responding to suspected or confirmed security incidents.

If an incident involves personal information or customer data, we assess the circumstances and take appropriate steps to contain the incident, investigate the impact, and support recovery.

We notify affected customers, individuals, regulators, or other parties when required under applicable law or contractual obligations.

When Adaptive IT processes information on behalf of a customer, incident reporting and cooperation obligations may also be governed by the applicable customer agreement.

9. Information Retention and Deletion

Adaptive IT retains information only for as long as reasonably necessary to provide services, administer business relationships, maintain appropriate business records, satisfy contractual obligations, resolve disputes, and comply with applicable legal requirements.

Retention periods vary depending on the category of information, the services involved, legal requirements, and applicable customer agreements.

Customer information maintained in managed systems, backups, archived support records, or security logs may remain subject to established retention schedules and technical backup expiration processes.

Upon termination of a customer relationship, information is handled in accordance with applicable agreements, retention obligations, and authorized data-return or deletion procedures.

10. Website Cookies and Analytics

Our website may use cookies, server logs, analytics technologies, and similar tools to support website functionality, understand visitor usage, and improve the user experience.

These technologies may collect information about browser settings, devices, pages visited, and interactions with our website.

Visitors can manage or restrict cookies through their browser settings. Some website functionality may be affected if certain cookies are disabled.

Where required by applicable law, we provide additional notices or choices concerning nonessential cookies or tracking technologies.

Third-party services integrated into our website may maintain separate privacy practices.

11. Email, Marketing, and SMS Communications

Adaptive IT may communicate with customers and business contacts regarding service requests, system alerts, account matters, security advisories, and other operational purposes.

We may also send information about our services or business developments where permitted by law.

Recipients may opt out of promotional email communications using the unsubscribe mechanism provided or by contacting us.

SMS and Text Messaging

Adaptive IT may send text messages for authorized service communications, appointment coordination, support updates, or other purposes covered by an individual’s consent.

Where consent is required, we obtain it through an appropriate opt-in process. Message frequency may vary, and message and data rates may apply.

Recipients may reply STOP to opt out of applicable SMS communications or HELP for assistance.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing or promotional purposes.

Mobile information and messaging consent may be processed by telecommunications and messaging service providers as necessary to deliver communications and administer the messaging service, subject to appropriate restrictions.

12. Automated Processing and AI-Assisted Technologies

Adaptive IT may use automation and approved AI-assisted technologies to support authorized business activities, including technical analysis, threat detection, ticket organization, service documentation, and operational efficiency.

Use of these technologies is subject to applicable customer agreements, information security requirements, confidentiality obligations, and relevant data-handling controls.

Customer information is not made available for unrelated commercial exploitation merely because automated technologies are used to support service delivery.

Any use of customer information for AI model training or other purposes outside the authorized service relationship must be separately assessed and supported by appropriate authorization and safeguards.

13. Privacy Rights and Individual Requests

Depending on applicable law and the nature of the information, individuals may have rights to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Object to or opt out of certain processing activities.
Withdraw consent where processing relies on consent.
Request information about how personal information is used or disclosed.

These rights may be subject to identity verification, applicable legal exceptions, retention requirements, and other limitations.

Where Adaptive IT maintains information on behalf of a customer, individuals may be directed to the appropriate customer organization, which may be responsible for responding to the request. Adaptive IT will provide assistance where required.

14. Sensitive and Regulated Information

Some customers operate in industries that require additional safeguards for confidential, financial, healthcare, legal, or other regulated information.

Where applicable, Adaptive IT’s handling of such information is subject to relevant laws, contractual obligations, and any required industry-specific agreements, including Business Associate Agreements when required under HIPAA.

Additional information security or data processing terms may apply to particular services or customer environments.

15. Data Processing Locations

Information may be stored or processed in the United States or other jurisdictions where Adaptive IT or its authorized service providers maintain operations or infrastructure.

Where applicable law requires additional safeguards for international transfers of personal information, we will address those requirements through appropriate contractual or other lawful mechanisms.

16. Third-Party Websites and Services

Our website and business communications may contain links to third-party websites, applications, or services.

Adaptive IT is not responsible for the independent privacy practices of third-party websites or services that are not operated on our behalf. We encourage users to review the applicable privacy policies of external services.

17. Children’s Privacy

Adaptive IT’s website and services are intended primarily for business and professional use and are not directed toward children under 13.

We do not knowingly solicit personal information directly from children under 13 through our website without appropriate authorization.

Information involving minors that is processed as part of a customer’s authorized business systems is handled in accordance with applicable customer agreements and legal requirements.

18. Changes to This Privacy Policy

Adaptive IT may update this Privacy Policy periodically to reflect changes in business practices, technology, services, or legal requirements.

Updates will be posted on our website with a revised effective or last-updated date. Additional notice will be provided when required by law.

19. Contact Information

Questions, concerns, and requests relating to this Privacy Policy may be directed to:

Adaptive IT Inc.
Vero Beach, Florida, USA
Website: https://getadaptiveit.com
Contact: https://getadaptiveit.com/contact-us/
Telephone: 877-958-1248
Privacy Email: [email protected]

We will review privacy-related inquiries and respond in accordance with applicable legal and contractual obligations.